
7 Tips to Getting Loyal Customers Online
Exceeding expectation. Delivering a little extra is an easy way to create a relationship with the customer. It can be a gift, a discount coupon or maybe a customized tip. But set the expectation at a reasonable level, let the little extra come as a surprise. Otherwise, the customer may have too high expectations from the beginning and be disappointed. Give a response. Answer the customer's questions quickly, otherwise, they continue browsing. Choose willing channels you want to communicate in and be quick with the response there. Rather a few channels with good response than many channels with poor response. Target Analysis. In what channels does your target audience hang? When do they shop? What questions do they have? By creating forums where customers can ask questions, for exampl...