Shadow

Customers

   
How to Build Strong Customer Relationships

How to Build Strong Customer Relationships

Business, Customers
How to Build Strong Customer Relationships Good customer relationships are personal relationships Business is always about relationships. Over time, it has become a known fact. Some may even argue that good customer relationships can be more important than our product or service. Others say that companies should do business with customers who share their values. But as a matter of fact, business is more and more about personal customer relations. About relationships between two people who trust each other, like each other and have common interests. This means that business relationships should remind more of private relationships. We have to like each other and give each other more than just an exchange of goods and services for the money. If you have good customers that suit you...
   
How to Avoid Losing your Customers: 4 Tips for Better Customer Service

How to Avoid Losing your Customers: 4 Tips for Better Customer Service

Business, Customers
Spending time and resources on good customer service should be natural for all companies. Taking care of their customers when they encounter challenges or problems and not least following up on how the customer experienced the service. Does it look so in reality? Research shows that 80 percent of all companies believe that their customer service is of high quality - but only 8 percent of customers agree. Catharina Flink is CEO of the CRM company SuperOffice, which helps companies improve their customer service. Why do companies think customers are more satisfied than they are? "Many people do not make proper measurements or follow-ups of their customer service. Asking their customers what they think does not have to be difficult. The answers are a gold mine of information to improve...
   
How to Attract Customers to Your Business

How to Attract Customers to Your Business

Business, Customers
Have you started your website but have not yet got any customers? We know that reaching your first customers can be difficult. That is why you need to work to be seen - because if you are not visible, your customers won't find it. We want you to appear so here are our best tips on how to create a snack ice cream around your brand and drive traffic to your website! Read through the tips and test them on your business. The best thing is if you can somehow track where your first customers come from so you can see which strategy works best and which you should invest more time in the future! 1. Use your social media Through Facebook, we are inspired and find many new services and products in which we choose to invest our money. How is it going? Well, when we see that one of our friends li...
   
Customer Service That Makes the Business Lift

Customer Service That Makes the Business Lift

Customers
In the tough competition for the increasingly read and aware customers, a professional approach becomes an important competitive advantage. Here's how to develop a good and comprehensive customer response that gives long-term effects. We talk more and more about customer experience and customer satisfaction. The reason is, of course, that customers' demands and expectations are increasing. It is not enough to have a nice attitude and a good product or service - customers want more than that. Your company must be able to deliver added value in some way. And there is no pardon - if you do not live up to the expectation (and preferably some more) you will lose the customer. As customers, we are now also more likely to share our experiences with our networks. Especially if it is a poor c...
   
5 Common Mistakes Companies Make in Their Customer Interaction

5 Common Mistakes Companies Make in Their Customer Interaction

Customers
1. Content that does not appeal Consumers are exposed daily to a large number of messages from companies. Therefore, to reach your target audience, the key is to succeed through the great rush of messages. In order to succeed, your communication cannot be milk. As a result of fierce competition, your content must generate interest in attracting attention. Another factor to keep in mind is to facilitate your customer interaction as much as possible. Above all, the content must be made easily accessible. The recipient should not be required to go through time-consuming processes to access the content. For example, you should avoid asking the customer to fill out long forms, as this may result in the customer losing interest. The risk then is that they lose your content, and you may have ...
   
5 Steps to Better Customer Care and More Satisfied Customers

5 Steps to Better Customer Care and More Satisfied Customers

Customers
There are things in the corporate world that feel obvious. For example, to have a great product at a good price and market it. But what comes next? After a purchase? This is how you create satisfied customers. Contrary to what some believe, the deal is far from closed. It's now that your company has the chance to make the customer come back and be loyal! So what happens to a customer who has bought from your company? Do you know how the customer should be processed to return? How to get loyal customers coming back, time and time again? 1. Improve efficiency with the help of a CRM system A good customer relationship is based on the fact that you actually know the customer and know what it bought earlier. Therefore, a CRM system can make customer care a little easier. With a system that...
   
7 Ways to Find new Customers

7 Ways to Find new Customers

Customers
There are shortcuts to finding new customers, and our 17 simple tips give you a head start compared to competitors. So if you want to find new customers, don't miss this guide. Number one, when you have your own business, is sales! However, many entrepreneurs get a little scared when it comes to this particular issue. Is my product really good enough? Does the customer really want to buy from me? YES! Just get in the collar and start selling. We give you help along the way with a list of 7 ways to find new customers. Let's do it, entrepreneurs! Step 1: Get allies An easy and good way to acquire new customers is to acquire one or more partner companies that are not competitors, but which are aimed at the same target group. For example, if you are a painter, you can ally yourself with a...
   
9 Ways to Find New Customers

9 Ways to Find New Customers

Customers
Quite new and in need of customers, or already in progress but want more? Here's how you succeed! Want more customers? The billing service Billogram has made a guide on how to succeed. In this article, we have compiled the best tips: 1) Look for existing contacts It's easy to underestimate the network we already have, but start there! Write down at least ten people amongst your acquaintances who might be interested in your services - or who know someone who might be and ask them to introduce you. Dare to contact us! 2) Get a professional website Create your own site, and make sure it is search engine optimized. Then potential customers can find you when they do searches related to the problems you are solving - read how here. 3)… or create a blog By sharing your expertise in a blo
   
Loyal Customers Increase Profitability

Loyal Customers Increase Profitability

Customers
Are your customers satisfied? Great! Are your customers loyal? Perfect! A satisfied customer can go to another company tomorrow to buy what you have previously offered. All companies should, therefore, strive to increase the number of loyal and dedicated customers. The difference between a satisfied customer and a loyal customer can mean increased sales and better profitability. Many companies have not understood the importance of actively working to take care of loyal customers and thus develop additional sales. Others simply do not know how to do it. A loyal customer base is the result of solid collaboration between everyone at the company. If the sales organization is “outstanding” without collaboration with the marketing department and logistics, hardly any loyal customers are cr
   
10 Ways to Keep your Customers

10 Ways to Keep your Customers

Customers
Think about it. When were you last treated with perfect service? When did you last feel completely satisfied after a purchase? I guess it was a while ago. But when that happened, you were so surprised that you immediately told it to all your friends. There are far too many sellers who are so dissatisfied with what they do that they let it go out over their customers. It's poor service, people who don't call back. Are we feeling too good? Do companies have so many customers that it doesn't matter if someone falls away? How should you make customers always come back? 1. Reward loyal customers You can write things down that rewards the loyal customer.  Let customers be more involved in the process by researching what they think about your business. And when you have made the changes t