Building Brands

Getting Leads

Getting Leads and Building Your Customer Base

Getting Customers

10 Ways to get More Satisfied Customers

How do you treat your customers – really? Of course, you think you are providing good customer service, but what do your customers think? Here you will find help to find more satisfied customers and get them to buy more. Below we share 10 points for getting more satisfied...

10 Tips for Better Customer Service

Most companies would like to be the best in the customer service class. It is said that all that is needed to create an exceptionally good customer experience is to offer customers a product or service that works and to treat them well. But like much else, it is...

What Does a Good Customer Experience Mean?

Creating a good customer experience is something that most companies have realized is critical to attracting and above all retaining their customers. But what does a good customer experience really mean, and what are the customers expecting in their interaction with their supplier? For the third year in a...

Why You Should Build Brand Awareness

Your brand encompasses everything you are and sets you apart from the competitors in the market. It helps you show the target group how you can solve their problems, what you stand for as a company and why you do what you do. Events are based on the same...

How to Build Customer Relationships

Listen to the customer Perhaps it is the greatest art of all, to listen properly. Not just sit and wait for their turn to speak but really listen, feel and try to understand what the customer means. Both the pronounced and the unspoken. What is it they actually say?...

Customer Service That Makes the Business Lift

In the tough competition for the increasingly read and aware customers, a professional approach becomes an important competitive advantage. Here’s how to develop a good and comprehensive customer response that gives long-term effects. We talk more and more about customer experience and customer satisfaction. The reason is, of course,...

How to Maintain Customer Satisfaction

Less than a decade ago, “running a business” meant that you were actively selling daily, and interacting with customers. Although this still applies today, the interaction with customers takes place at a deeper level than before. Interacting with customers involves actively selling, interacting, sharing and listening. Just as in...

5 Common Mistakes Companies Make in Their Customer Interaction

1. Content that does not appeal Consumers are exposed daily to a large number of messages from companies. Therefore, to reach your target audience, the key is to succeed through the great rush of messages. In order to succeed, your communication cannot be milk. As a result of fierce...

Top Factors That Build a Strong Brand

In this post, we shed light on three conclusions about what it takes to build a strong brand, whether you work in B2B or B2C. And just because it should be crystal clear – by a strong brand I mean (only) a brand that drives sales or justifies a...

What Does Lead Qualification Look Like?

An issue that is very common with implementation projects of CRM systems and especially Salesforce processes around leads. In this week’s article, we take a closer look at lead processes and qualification of leads. The most common is that the CRM system either has an item that takes the...